AI Engineer - Senior

Must Have:

• 5+ years of experience developing Artificial Intelligence and Machine Learning solutions.
  

• Hands-on experience implementing Generative AI and Large Language Model (LLM) solutions in enterprise environments.
  

• 5+ years of experience implementing contact centre solutions utilizing Amazon Connect.
  

• Experience configuring and developing Amazon Connect Customer AI Agents.
  

• Extensive experience designing, developing and implementing Amazon Connect cloud-based contact centre solutions.
  

• Experience integrating Amazon Bedrock services with Amazon Connect solutions.
  

• Experience designing, developing and optimizing prompts for conversational AI, virtual assistants and AI agents.
  

• Experience with AWS services including Amazon Connect, Amazon Bedrock, Amazon Lex, AWS Lambda, API Gateway, Amazon DynamoDB, Amazon S3, CloudWatch, EventBridge and IAM.
  

• Knowledge of Azure OpenAI, Azure AI Services, Azure AI Foundry, Google Vertex AI, Gemini and equivalent AI platforms.
  

• Strong experience with Python development.
  

• Experience with JavaScript, Node.js and related technologies.
  

• 5+ years of experience implementing conversational AI, IVR or contact centre solutions.
  

Nice to have:

• Prior OPS or Public sector exp.